Terms and Conditions
Terms and Conditions of the Company
Orbitel s.r.o.
with its registered office at Němčice 18, 561 18 Němčice
Company ID No. (IČ): 23114070
VAT ID No. (DIČ): CZ23114070
for the sale of goods through the on-line shop located at the internet address:
These general terms and conditions (the “Terms”) of Orbitel s.r.o., with its registered office at Němčice 18, 561 18 Němčice, Company ID No. 23114070, registered in the Commercial Register kept by the Regional Court in Hradec Králové, file no. C 54487, e-mail: info@orbitel.cz, telephone number +420 778 080 209, address of the business premises and address for sending goods, returns and complaints Smetanovo náměstí 79, 570 01 Litomyšl (“We” or the “Seller”) govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Czech Civil Code (zákon č. 89/2012 Sb., občanský zákoník), the mutual rights and obligations of you, as buyers, and Us, as sellers, arising in connection with or on the basis of a purchase contract (the “Contract”) concluded through the E-shop on the website https://www.orbitel.cz.
All information about the processing of your personal data is contained in the Personal Data Processing Policy, which you can find here:
https://www.orbitel.cz/podminky-ochrany-osobnich-udaju/The provisions of these Terms form an integral part of the Contract. The Contract and the Terms are drawn up in the Czech language. We may unilaterally amend or supplement the wording of the Terms. This is without prejudice to rights and obligations arising during the period of effectiveness of the previous wording of the Terms.
The Contract is concluded at a distance in the environment of the E-shop, that is, through means of distance communication without Our and your simultaneous physical presence.
If any part of these Terms conflicts with what We have expressly agreed together as part of your purchase process on the E-shop, that specific agreement shall prevail over the Terms.
1. CERTAIN DEFINITIONS
1.1 The Price is the financial amount you will pay for the Goods.
1.2 The Delivery Price is the financial amount you will pay for the delivery of the Goods, including the price of its packaging.
1.3 The Total Price is the sum of the Price and the Delivery Price.
1.4 VAT is value added tax under the applicable legal regulations.
1.5 An Invoice is a tax document issued in accordance with the applicable legal regulations.
1.6 An Order is your binding proposal to conclude a Contract for the purchase of Goods with Us.
1.7 A User Account is an account established on the basis of the data provided by you, which allows the storage of the entered data, order history and, where applicable, access to individual conditions.
1.8 A B2B Account is a user account of an entrepreneur which has been approved by the Seller and allows access to B2B prices or other commercial terms.
1.9 You are the person purchasing on Our E-shop, referred to in legal regulations as the buyer.
1.10 A Consumer is a natural person who concludes a Contract with an entrepreneur outside the scope of their business activity or outside the scope of the independent exercise of their profession.
1.11 An Entrepreneur is a person who makes purchases in connection with their business activity, in particular a person stating a Company ID No. (IČO) when making a purchase.
1.12 Goods means everything you can purchase on the E-shop.
2. GENERAL PROVISIONS AND INFORMATION
2.1 Goods may be purchased through the web interface of the E-shop.
2.2 When purchasing Goods, it is your obligation to provide Us with all data correctly and truthfully. We will consider the data stated in the Order to be correct.
2.3 Before submitting the Order, the buyer is obliged to check the correctness of all data, in particular the contact details, billing details, delivery address and the data necessary for the correct delivery of the Goods.
2.4 If you make a purchase as an Entrepreneur, you are obliged to state the correct Company ID No. (IČO) and, where applicable, VAT ID No. (DIČ) in the Order. By stating a Company ID No. (IČO) you confirm that you are concluding the Contract in connection with your business activity.
2.5 The provisions of consumer protection legislation apply to relationships with Consumers. These consumer provisions do not apply to relationships with Entrepreneurs, unless legal regulations provide otherwise.
2.6 On the E-shop, We may provide access to customer reviews of Goods. We may verify the authenticity of reviews, in particular by linking a review to a specific order or in another appropriate manner.
3. CONCLUSION OF THE CONTRACT
3.1 A Contract with Us may be concluded in the Czech language.
3.2 The Contract is concluded at a distance through the E-shop. The costs of using means of distance communication are borne by you; these costs do not differ from the standard rate of your internet or telephone service provider.
3.3 To conclude the Contract, you must create an Order on the E-shop. The Order must state in particular:
- information about the Goods ordered,
- information about the Price, the Delivery Price, the method of payment and the method of delivery,
- your identification and contact details,
- billing details,
- the delivery address,
- a telephone number and e-mail address.
3.4 While creating the Order, you may change and check the data until the Order is completed.
3.5 You complete the Order by pressing the button “Order with an obligation to pay” or a button of similar meaning. Before submitting the Order, you confirm that you have read these Terms.
3.6 After the Order is submitted, We will confirm its receipt by e-mail sent to the address stated in the Order. The confirmation includes a summary of the Order. The Terms as effective on the date of the Order form part of the Contract.
3.7 The Contract between Us and you is concluded upon confirmation of the Order by Us.
3.8 There may be cases in which We are unable to confirm the Order, in particular where the Goods are not available, there has been an obvious error in the Price, the quantity ordered exceeds the available quantity, or there is another objective reason preventing delivery of the Goods.
3.9 If an obviously incorrect Price is stated in the E-shop or in the Order, We are not obliged to deliver the Goods at that Price even if you have received an automatic confirmation of the Order. An obvious error in the Price is considered to be, in particular, a situation where the Price obviously does not correspond to the usual price of the Goods, a digit is missing or superfluous, or the Price is obviously incorrect as a result of a technical error.
3.10 If the Contract is concluded, you become obliged to pay the Total Price.
3.11 If you have a User Account, you may place the Order through it. Even in that case, you are obliged to check the correctness, truthfulness and completeness of the pre-filled data.
3.12 In some cases, We allow the use of a discount code or an individual discount. The discount applies only if its conditions are met.
4. USER ACCOUNT AND B2B REGISTRATION
4.1 On the basis of registration on the E-shop, you may access your User Account.
4.2 When registering, you are obliged to provide correct and truthful data and to update it in the event of any change.
4.3 Access to the User Account is secured by login credentials. You are obliged to protect these credentials and not to provide them to third parties.
4.4 The User Account is personal and you are not entitled to allow third parties to use it.
4.5 We may cancel the User Account in particular if you have not used it for a prolonged period, you provide untruthful data, or you breach the Contract or these Terms.
4.6 The User Account may not be available continuously, in particular due to maintenance of hardware or software equipment.
4.7 An Entrepreneur may request the establishment or activation of a B2B Account.
4.8 A B2B Account is subject to approval by the Seller. There is no legal entitlement to approval of a B2B Account.
4.9 B2B prices, individual prices, wholesale terms, availability of Goods and other benefits may be available only after logging in to an approved B2B Account.
4.10 The Seller reserves the right to refuse a B2B registration or to cancel a B2B Account, in particular where untruthful data has been provided, misuse of the account is suspected, there are outstanding liabilities, consignments are repeatedly not taken over, or these Terms are breached.
4.11 A B2B Account is intended solely for the specific registered entrepreneur. Login credentials must not be passed on to a third party.
5. PRICE AND PAYMENT TERMS, RETENTION OF TITLE
5.1 The Price is always stated within the E-shop, in the draft Order and in the Contract.
5.2 In the event of a discrepancy between the Price stated for the Goods in the E-shop and the Price stated in the draft Order, the Price stated in the draft Order applies, unless it is an obvious error in the Price.
5.3 The Total Price is stated inclusive of VAT, unless expressly stated otherwise.
5.4 For B2B customers, after logging in to the B2B Account, prices may be displayed excluding VAT, including VAT, or as individual commercial prices, depending on the account settings.
5.5 You may pay the Total Price in particular in the following ways:
- by bank transfer,
- by payment card online,
- by another method stated in the E-shop interface.
5.6 The specific available payment methods are always stated in the ordering process.
5.7 In the case of payment by bank transfer, the Total Price is payable without undue delay after the Order is submitted, unless stated otherwise. We are not obliged to dispatch the Goods before the payment has been credited.
5.8 In the case of online card payment, the Total Price is payable upon submission of the Order.
5.9 The Invoice will be issued in electronic form and sent to the e-mail address stated in the Order, or will be available in the User Account.
5.10 Title to the Goods passes to you only upon full payment of the Total Price and taking delivery of the Goods.
5.11 For cross-border sales within the EU, the reverse charge mechanism may be applied to B2B customers where the statutory conditions are met. For sales to consumers in the EU, supplies may be made under the OSS scheme in accordance with the applicable legal regulations.
6. DELIVERY OF THE GOODS, PERSONAL COLLECTION AND PASSING OF THE RISK OF DAMAGE
6.1 The Goods will be delivered to you by the method of your choice from the options stated in the E-shop.
6.2 Possible delivery methods may include in particular:
- delivery by a carrier,
- delivery to a pick-up point,
- personal collection at the business premises.
6.3 Business premises for personal collection and for sending returns and complaints:
Orbitel s.r.o.
Smetanovo náměstí 79
570 01 Litomyšl6.4 The Goods may be delivered to the countries stated in the E-shop interface. The specific available delivery countries, carriers and delivery prices are stated in the ordering process.
6.5 The delivery time depends on the availability of the Goods, the chosen method of transport and the method of payment. The indicative delivery time is stated with the Goods or in the ordering process.
6.6 For Goods that are not in stock, the stated availability is indicative only. In the event of an exceptional supplier outage, a delay in the delivery or another complication, We will inform you.
6.7 After taking delivery of the Goods from the carrier, you are obliged to check that the packaging is intact. If the packaging shows signs of damage, unauthorised handling or interference with the consignment, We recommend notifying the carrier and Us of this fact without delay.
6.8 When the Goods are ready for personal collection, We will inform you by e-mail, SMS or another suitable means.
6.9 The risk of damage to the Goods passes to you at the moment you take delivery of the Goods.
6.10 If you do not take delivery of the Goods, the risk of damage passes to you at the moment when you had the opportunity to take delivery of the Goods but, for reasons on your side, delivery was not taken.
7. FAILURE TO TAKE DELIVERY OF A CONSIGNMENT AND REPEATED DELIVERY
7.1 If you breach your obligation to take delivery of the Goods, this does not constitute withdrawal from the Contract.
7.2 In the event of failure to take delivery of a consignment without prior agreement, We have the right to withdraw from the Contract or to claim compensation for the costs We have incurred.
7.3 Costs associated with failure to take delivery of a consignment include in particular the costs of transport, packaging, return of the consignment, administrative processing and any repeated delivery.
7.4 For the event of failure to take delivery of a consignment, We agree a lump-sum compensation of costs in the amount of 150 Kč.
7.5 If the costs actually incurred exceed the amount of 150 Kč, We reserve the right to claim compensation for the damage actually incurred, in a demonstrable amount.
7.6 If, for reasons on your side, the Goods are delivered repeatedly or in a manner other than that agreed, you are obliged to pay the costs associated therewith.
7.7 We will send the payment details for paying these costs to the e-mail address stated in the Contract. The amount is payable within 14 days of delivery of the request.
8. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE AND COMPLAINTS PROCEDURE
8.1 We are liable to you for the Goods being free from defects upon receipt.
8.2 In particular, We are liable for the Goods:
- corresponding to the agreed description, kind, quantity, quality and functionality,
- being fit for the purpose for which Goods of this kind are usually used,
- being delivered with accessories and instructions, where these form part of the Goods,
- corresponding to the usual characteristics of Goods of the same kind,
- corresponding in quality or workmanship to a sample or specimen, where provided.
8.3 Rights and obligations regarding rights arising from defective performance are governed by the applicable legal regulations, in particular the Czech Civil Code (občanský zákoník) and the Consumer Protection Act (zákon o ochraně spotřebitele).
8.4 You may lodge a complaint:
- by e-mail: reklamace@orbitel.cz,
- by telephone: +420 778 080 209,
- in person or by sending the Goods to the address of the business premises:
Orbitel s.r.o.
Smetanovo náměstí 79
570 01 Litomyšl8.5 For a complaint, you may use the model form which constitutes Annex No. 1 to these Terms.
8.6 When lodging a complaint, We recommend stating:
- the order number,
- identification of the Goods complained of,
- a description of the defect,
- photographic documentation of the defect, where possible,
- the requested method of settling the complaint,
- contact details.
8.7 If the Goods have a defect, you may request:
- removal of the defect by delivery of new Goods without the defect,
- delivery of the missing part,
- removal of the defect by repair of the Goods.
8.8 The chosen method of removing the defect must not be impossible or disproportionately costly in comparison with the other method.
8.9 We are entitled to refuse to remove the defect if this is impossible or disproportionately costly.
8.10 You may further request a reasonable discount or withdraw from the Contract if:
- We refuse to remove the defect or fail to remove it,
- the defect manifests itself repeatedly,
- the defect constitutes a material breach of the Contract,
- it is apparent from the circumstances that the defect will not be removed within a reasonable time or without significant inconvenience.
8.11 The right to withdraw from the Contract does not apply where the defect is insignificant.
8.12 You are not entitled to rights arising from defective performance if you caused the defect yourself.
8.13 Normal wear and tear caused by ordinary use is not a defect of the Goods. In the case of used Goods, wear and tear corresponding to the extent of their previous use is not a defect.
8.14 When you lodge a complaint, We will issue you with a confirmation stating:
- the date the complaint was lodged,
- the content of the complaint,
- the requested method of settling the complaint,
- your contact details.
8.15 A Consumer's complaint will be settled no later than 30 days from the date the complaint was lodged, unless We agree with you on a longer period.
8.16 We will inform you of the settlement of the complaint by e-mail or in another agreed manner.
8.17 If the complaint is justified, you have the right to reimbursement of the costs reasonably incurred in connection with the complaint. You are obliged to prove these costs.
8.18 If the defect is removed by delivery of new Goods, you are obliged to return the original Goods to Us, unless We agree otherwise.
9. SPECIAL PROVISIONS FOR SERVICE PARTS, SPARE PARTS AND ACCESSORIES
9.1 Some Goods sold on the E-shop are intended for professional installation, in particular spare parts, service parts, electronic components and parts intended for repairs of mobile phones, tablets, laptops and other electronics.
9.2 For Goods intended for professional installation, We recommend installation by a professionally qualified person or a service centre.
9.3 A complaint may not be accepted in particular where the defect was caused by:
- unprofessional installation,
- incorrect connection,
- mechanical damage during installation,
- damage by static electricity,
- the use of unsuitable tools,
- interference with the Goods contrary to their purpose,
- installation in an incompatible device,
- damage caused by liquid, excessive heat or another external influence.
9.4 For parts that are sensitive to installation or handling, We recommend performing a functionality test before final installation, where the nature of the Goods so allows.
9.5 For used Goods or refurbished Goods, We are liable for defects to the extent laid down by legal regulations and having regard to the condition of the Goods stated at the time of sale.
10. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE FOR B2B ENTREPRENEURS
10.1 If you make a purchase as an Entrepreneur, you are obliged to inspect the Goods without undue delay after taking delivery.
10.2 You are obliged to give notice of obvious defects and discrepancies in the delivery without undue delay, no later than 3 days after taking delivery of the Goods.
10.3 You are obliged to give notice of hidden defects without undue delay after you have discovered them or could have discovered them with sufficient care.
10.4 For B2B sales, a warranty of 12 months is provided, unless stated otherwise for the specific Goods, in an individual agreement or in the tax document.
10.5 For used Goods, service parts, clearance Goods or Goods at a reduced price, the warranty for Entrepreneurs may be shortened, provided this is stated with the Goods or agreed individually.
10.6 An Entrepreneur does not have the rights which legal regulations grant exclusively to a Consumer, in particular the right to withdraw from the Contract without giving a reason within a period of 14 days.
10.7 In relation to B2B customers, We are not liable for loss of profit, indirect damage, consequential damage, loss of data, loss of contracts, damage caused by incorrect installation or damage caused by further use of the defective Goods, where legal regulations so permit.
10.8 The maximum extent of any compensation for damage in relation to an Entrepreneur is limited to an amount corresponding to the Price of the specific Goods to which the damage relates, unless legal regulations require otherwise.
11. WITHDRAWAL FROM THE CONTRACT
11.1 Withdrawal from the Contract may occur for the reasons stated in these Terms or in the applicable legal regulations.
11.2 If you are a Consumer, you have the right to withdraw from the Contract without giving a reason within 14 days of the date of taking delivery of the Goods.
11.3 If the subject of the Contract is several items of Goods or the delivery of several parts, the period runs from the date of taking delivery of the last item or the last part of the delivery.
11.4 You may withdraw from the Contract in any demonstrable manner, in particular by sending an e-mail to reklamace@orbitel.cz or a letter to the address of the business premises:
Orbitel s.r.o.
Smetanovo náměstí 79
570 01 Litomyšl11.5 For withdrawal, you may use the model form which constitutes Annex No. 2 to these Terms.
11.6 The withdrawal period is preserved if, during its course, you send Us notice that you are withdrawing from the Contract.
11.7 Even as a Consumer, you cannot withdraw from the Contract in the cases set out in Section 1837 of the Czech Civil Code (§ 1837 občanského zákoníku), in particular in the case of Goods modified according to your wishes or for your person, Goods of a hygienic nature after their packaging has been broken, or in other cases laid down by law.
11.8 In the event of withdrawal, you are obliged to send or hand over the Goods to Us no later than 14 days after withdrawal.
11.9 The costs of returning the Goods in the event of withdrawal from the Contract are borne by the buyer.
11.10 In the event of withdrawal, We will refund the funds to you within 14 days of withdrawal, but not before We have received the returned Goods or you have proved that you have sent the Goods back.
11.11 We refund funds by the same method by which We received them, unless We agree otherwise.
11.12 If you have chosen a method of delivery other than the cheapest method of delivery We offer, We will refund the delivery costs only in an amount corresponding to the cheapest method of delivery offered.
11.13 Return the Goods to Us complete, undamaged, clean, in the original packaging where possible, and including all accessories.
11.14 You are liable to Us for any diminution in the value of the Goods resulting from handling the Goods in a manner other than that necessary to acquaint yourself with their nature, characteristics and functionality.
11.15 If you make a purchase as an Entrepreneur, you do not have the right to withdraw from the Contract without giving a reason within 14 days. Return of the Goods by an Entrepreneur is possible only by prior agreement with Us.
11.16 We are entitled to withdraw from the Contract in particular where the Goods cannot be delivered, there has been an obvious error in the Price, you have provided untruthful data, you do not take delivery of the Goods, or you breach these Terms.
11.17 If you make a purchase as an Entrepreneur, We are entitled to withdraw from the Contract even without giving a reason, provided the Goods have not yet been delivered.
12. RIGHT TO REPAIR
12.1 For Goods for which legal regulations grant the Consumer a right to repair, the Consumer may request repair of the defective Goods under the conditions laid down by legal regulations.
12.2 If a repair is possible and proportionate, We will inform the Consumer of the conditions of the repair, the expected procedure and any costs, unless it is a complaint in respect of which the Consumer has the right to have the defect removed free of charge.
12.3 If legal regulations provide for an extension of liability for defects in connection with a repair, these legal regulations will be followed.
13. RESOLUTION OF DISPUTES WITH CONSUMERS
13.1 In relation to buyers, We are not bound by any codes of conduct within the meaning of the Civil Code.
13.2 We handle consumer complaints and grievances via the e-mail address:
We will send information about the handling of the grievance to the buyer's e-mail address.
13.3 The body competent for the out-of-court resolution of consumer disputes arising from the Contract is:
Czech Trade Inspection Authority (Česká obchodní inspekce)
Gorazdova 1969/24
120 00 Praha 2
Company ID No. (IČO): 000 20 869
Website: https://www.coi.cz13.4 European Consumer Centre Czech Republic (Evropské spotřebitelské centrum Česká republika):
https://www.evropskyspotrebitel.cz
14. FINAL PROVISIONS
14.1 If Our and your legal relationship contains an international element, the relationship will be governed by the law of the Czech Republic. If you are a Consumer, this is without prejudice to your rights arising from legal regulations which cannot be excluded by contract.
14.2 We will conduct all written correspondence with you by electronic mail, unless We agree otherwise.
14.3 Our e-mail address for ordinary communication is:
14.4 Our e-mail address for complaints and returns of goods is:
14.5 We will deliver correspondence to your e-mail address stated in the Contract, in the User Account, or to the address from which you contacted Us.
14.6 The Contract may be amended only by agreement. However, We are entitled to amend or supplement these Terms. An amendment of the Terms does not affect Contracts already concluded.
14.7 In the event of force majeure or events that cannot be foreseen, in particular natural disasters, epidemics, supplier outages, carrier outages, operational failures, a cyber attack or another extraordinary event, We are not liable for damage caused as a result of such an event.
14.8 The Annexes to the Terms are a model complaint form and a model form for withdrawal from the Contract.
14.9 The Contract, including the Terms, is archived by Us in electronic form. You will receive the Order confirmation and these Terms by e-mail; We recommend saving them.
14.10 These Terms take effect on:
1 May 2026
Annex No. 1 – Complaint Form
Addressee:
Orbitel s.r.o.
Smetanovo náměstí 79
570 01 Litomyšl
E-mail: reklamace@orbitel.cz
Tel.: +420 778 080 209
Lodging a Complaint
Date of conclusion of the Contract:
Order number:
First name and surname / company name:
Address:
E-mail address:
Telephone:
Goods complained of:
Description of the defects of the Goods:
Proposed method of settling the complaint:
At the same time, I request the issue of a confirmation of the lodging of the complaint stating when I exercised this right, what the content of the complaint is, what method of settling the complaint I request, and stating my contact details for the purpose of providing information about the settlement of the complaint.
Date:
Signature:
Annex No. 2 – Form for Withdrawal from the Contract
Addressee:
Orbitel s.r.o.
Smetanovo náměstí 79
570 01 Litomyšl
E-mail: reklamace@orbitel.cz
Tel.: +420 778 080 209
I hereby declare that I withdraw from the Contract:
Date of conclusion of the Contract:
Order number:
First name and surname:
Address:
E-mail address:
Telephone:
Specification of the Goods to which the Contract relates:
Method of returning the funds received, or bank account number:
If the buyer is a Consumer, they have the right, where they ordered the Goods through the E-shop of Orbitel s.r.o. or another means of distance communication, except in the cases set out in Section 1837 of the Czech Civil Code (§ 1837 občanského zákoníku), to withdraw from the purchase contract already concluded within 14 days of the date of taking delivery of the Goods.
The buyer shall notify the Seller of the withdrawal in writing to the address of the business premises or electronically to the e-mail address stated above.
If a buyer who is a Consumer withdraws from the purchase contract, they shall send or hand over to the Seller, without undue delay and no later than 14 days after withdrawal, the Goods they received from the Seller.
The Seller shall refund the funds to the buyer without undue delay, no later than 14 days after withdrawal, but not before receiving the Goods back or before the buyer proves that they have dispatched the Goods to the Seller.
Date:
Signature: